Customer service
Contact Teachers' Pension Team for any queries.
It would be helpful if you could supply the following information when you contact us:
- your Teacher’s Reference Number (such as TR 999999)
- your full name
- your date of birth
- your National Insurance number
This information will help us to identify your record and to deal with your enquiry quickly.
NI Teachers’ Pension Scheme – Internal Dispute Resolution Procedures
As a member, or dependant of a former member, of the NI Teachers’ Pension Scheme you have the right to have a decision made by the Department of Education, Teachers’ Pay & Pensions Team, in respect of entitlement to benefits under the scheme, reviewed.
For further information on our complaints procedure, please see leaflet below.